Account Credit Terms

  1. Account Credit is typically issued, at our discretion, (1) to Members who have cancelled their refundable bookings with us and have chosen to receive Account Credit in place of a refund, (2) to resolve customer service cases, or (3) for goodwill purposes.
  2. Account Credit cannot be purchased, is not legal tender, has no cash value, and is not redeemable for cash. Account Credit also cannot be transferred, resold or exchanged. No fees are associated with the redemption of Account Credit.
  3. Please note that, although Account Credit is described as being equivalent to certain fiat currencies (e.g. US Dollars), such description is purely for your convenience. The fiat currency amount is merely to provide an “indicative value” of what may be redeemed with Account Credit. The respective Account Credit values are not pegged to the fiat currencies and the “indicative value” is subject to change at our discretion. We shall not be held liable for any variances resulting from bookings that are paid in a currency. We may cancel the value of Account Credit at our discretion and holders of Account Credit have no claim against us, our business partners, or our suppliers, for the “indicative value” or for any other monies.
  4. Account Credit may only be redeemed on this website’s travel platform (firstloyaltyplus.co.za) by the specific Member to which the Account Credit was issued. Members will not be able to redeem Account Credit directly with any travel suppliers or third-party entities.
  5. Account Credit may be redeemed for any type of travel reservation offered by this Program on this website, as long as the amount collected at the time of booking is greater than 0.00 USD (e.g., Account Credit may not be redeemed for “Pay at Pickup” type Car Rental reservations where no money is collected at the time of booking).
  6. The booking process will clearly show if a Member’s Account Credit is able to be redeemed for a specific reservation. We shall not be held liable for any changes that may result in the cancellation of a participating product from this Program.
  7. When redeeming accumulated Account Credit, the Member will have the option to either fully redeem their accumulated Account Credit up to the full cost of the reservation or decline the use of their Account Credit for that reservation. Any Account Credit not redeemed as part of that transaction will be available to use on a future transaction until the Account Credit expires or the membership is terminated.
  8. The balance of unredeemed Account Credit can be checked and accessed at any time by the Member at the top of this website upon successful login. Account Credit may be used in combination with the redemption of Points, but may not be used in combination with any other promotions, offers, or rewards, unless expressly permitted by the terms of the relevant promotion, offer or reward.
  9. Travel booked through redemption of Account Credit in whole or part of the booking value shall be subject to the tariff, contract, and policies of the travel reserved. Account Credit can only be redeemed for qualifying published rates up to the full booking value (after any Points have been redeemed). Account Credit cannot be applied to any credit card surcharges in respect of the travel reserved.
  10. If a Member cancels a refundable booking that is paid in full or in part through redemption of their Account Credit, the Account Credit redeemed for the said booking may be re-issued to the Member with its original expiration date. If the Account Credit redeemed for the said refundable booking had expired prior to the cancellation, it will not be re-issued to the Member’s Account Credit balance. Account Credit that has been redeemed on a non-refundable booking (or a booking where the cancel penalty date has passed) will not be re-issued to the Member’s account under any circumstances. Account Credit cannot be redeemed to pay or offset any cancellation fee.
  11. Account Credit is valid for up to one (1) year from the date it is issued, or until the Program or membership is terminated in accordance with these terms and conditions. The specific expiry (expiration) date of the Account Credit value issued to a Member will be clearly stated in the e-mail notification the Member receives at time of issuance. Each issuance of Account Credit will have its own unique expiry date specific to that value. A Member shall not be able to reuse Account Credit once it is fully redeemed, on and from the expiry date specified, or upon earlier termination of the Account Credit holder’s membership in accordance with these terms and conditions and further, any unredeemed Account Credit as of the expiry or termination date will be rendered void and thereafter cannot be redeemed or reused by the Member.
  12. Leisure Loyalty, Inc. is the holder of the value exchanged for the Account Credit and shall be responsible for such subject to the provisions of these terms and conditions governing Account Credit in general. For the avoidance of doubt, the cached credit is not a deposit, shall not earn interest, is not insured by the state, another authority or any third party such as an insurer.
  13. Except as expressly allowed by these terms and conditions or as explicitly agreed in advance and in writing by us, the sale or barter of any Account Credit, awards or benefits other than by us is expressly prohibited. Any Account Credit or benefits transferred, assigned or sold (unless expressly allowed under these terms and conditions) in contravention of the Program and these terms and conditions, in addition to exposing the customer to the penalties otherwise associated with violations in general, may be confiscated or cancelled in whole or in part.
  14. The use of travel reservations or other bookings that have been acquired by purchase, barter, or other conduct in contravention of the Program and these terms and conditions may result in the cancellation of the reservations, denial of reservation with respect to the guest name the reservation is held under, and, at our discretion, completion of the travel may be completed upon payment of the applicable rate.
  15. ACCOUNT CREDIT HAS NO VALUE OUTSIDE OF THIS PROGRAM. WE MAY REVOKE ACCOUNT CREDIT AT ANY TIME IN THE MANNER SET FORTH HEREIN. ACCOUNT CREDIT IS NOT TRANSFERABLE UPON DEATH, AS PART OF A DOMESTIC RELATIONS MATTER, OR OTHERWISE BY OPERATION OF LAW. RISK AND TITLE WILL PASS TO THE MEMBER UPON DELIVERY OF THE ACCOUNT CREDIT. WE WILL NOT BE HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE OF WHATEVER NATURE IN CONNECTION WITH (I) THE LOSS OR THEFT OF YOUR ACCOUNT CREDIT OR USE OF YOUR ACCOUNT CREDIT WITHOUT YOUR PERMISSION, AND (II) ANY DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS, LOSS OF PROFIT OR DAMAGE THAT YOU MAY SUFFER OR HAVE SUFFERED BY REASON OF THE USE OR FAILURE OR INABILITY TO USE ACCOUNT CREDIT PROPERLY, FINANCIAL OR OPERATIONAL FAILURE OF OURS OR OUR BUSINESS PARTNERS, FRAUD, COUNTERFEITING AND THEFT OF ACCOUNT CREDIT.